Cain, Lisa
- Associate Professor, Chaplin School of Hospitality and Tourism Management , Academic Affairs

Overview
overview
- Dr. Lisa Cain is an assistant professor in Florida International University’s Chaplin School of Hospitality and Tourism Management. She earned her PhD from the University of Nevada, Las Vegas in Hospitality Administration, her Master’s degree from Florida International University in Hospitality Management and her Bachelor’s degree from Smith College in English Language and Literature. She also spent a year studying at Oxford University in England. She currently teaches marketing management, and globalization and competitive methods in the hospitality industry and has previously taught organizational behavior, restaurant management and operations, and leadership, management and ethics. Dr. Cain’s research interests fall within the broad topics of organizational behavior and marketing with an emphasis on understanding internal and external customer behavior. Specifically, she has studied work life balance for executive chefs, substance abuse among hospitality workers, and loyalty in the hospitality industry. She continues to develop research in these topics as well as in the emerging topics of robotics and co-creation in hospitality.
research interests
- Globalization & Competitive Methods and Marketing
Scholarly & Creative Works
selected publications
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Article
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2022Customers' perceptions of hotel AI-enabled voice assistants: does brand matter?Full Text via DOI: 10.1108/IJCHM-10-2021-1313 Web of Science: 000804826900001
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2022Shooting for the stars: the case of an elite chefFull Text via DOI: 10.1080/15378020.2021.1924416
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2021An exploratory assessment of callings: the importance of specializationFull Text via DOI: 10.1108/ihr-04-2021-0030
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2021Loyalty programs: the vital safety feature for airlines to survive COVID-19Full Text via DOI: 10.1108/ihr-03-2021-0017
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2021The impact of living a calling on job outcomesFull Text via DOI: 10.1016/j.ijhm.2021.102916 Web of Science: 000694867200029
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2021A HOLISTIC INVESTIGATION OF SPECIAL EVENT VOLUNTEER MOTIVATIONFull Text via DOI: 10.3727/152599521X16106577965198 Web of Science: 000700337900005
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2020Improving the service industry with hyper-connectivity: IoT in hospitalityFull Text via DOI: 10.1108/IJCHM-06-2020-0621 Web of Science: 000597976400001
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2020Antecedents and consequences of anger among restaurant employeesFull Text via DOI: 10.1016/j.jhtm.2020.07.007 Web of Science: 000596119000005
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2020Callings and Satisfaction among Hospitality Students: The Mediation of Thriving and Moderation of Living a CallingFull Text via DOI: 10.1080/10963758.2020.1791139 Web of Science: 000553770400001
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2020Heavy alcohol use, job satisfaction, and job escapism drinking among foodservice employees: a comparative analysisFull Text via DOI: 10.1080/15256480.2018.1478355 Web of Science: 000559195800004
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2020Exploring strategies to improve gender equity in a masculinized field of studyFull Text via DOI: 10.1016/j.jhlste.2019.100230 Web of Science: 000531085400010
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2019Impact of experience on emotional well-being and loyaltyFull Text via DOI: 10.1080/19368623.2019.1527269 Web of Science: 000462858200002
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2019Well-being, affective commitment and job satisfaction: influences on turnover intentions in casual dining employeesFull Text via DOI: 10.1080/19368623.2019.1605956 Web of Science: 000469643900001
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2019Drug use and its perceived consequences: A comparison of foodservice and non-foodservice employeesFull Text via DOI: 10.1016/j.ijhm.2018.07.003 Web of Science: 000457510800025
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2018Examining persistence factors of golf management studentsFull Text via DOI: 10.1108/ihr-06-2018-0003
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2018Customers' Perceptions of Employee Engagement: Fortifying the Service-Profit ChainFull Text via DOI: 10.1080/15256480.2017.1305312 Web of Science: 000433048900003
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2018Executive chefs' calling: effect on engagement, work-life balance and life satisfactionFull Text via DOI: 10.1108/IJCHM-02-2017-0105 Web of Science: 000434296400007
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2018The relation between responsible gambling program perceptions and customer satisfaction with a gambling firmFull Text via DOI: 10.17811/ebl.7.4.2018.144-155 Web of Science: 000458619500004
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2015Foodservice employee substance abuse: is anyone getting the message?Full Text via DOI: 10.1108/IJCHM-11-2013-0522 Web of Science: 000359051900006
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2015Student Perceptions towards Using Clickers and Lecture Software Applications in Hospitality Lecture CoursesFull Text via DOI: 10.1080/15313220.2014.999738 Web of Science: 000414844200003
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2013Sex always sells? Stripping the facade surrounding vice tourism in a recessionFull Text via DOI: 10.1177/1467358413519263 Web of Science: 000212211800004
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Book
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Book Chapter
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Conference
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Other Scholarly Work
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2021Smashing Glass in Hospitality. 962-963.Full Text via DOI: 10.1177/10963480211020551 Web of Science: 000661946000049
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2016Profiling the motivations and experiences of spa customers. 262-264.Full Text via DOI: 10.1080/13032917.2015.1076729 Web of Science: 000401974800010
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Preprint
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Review
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2020Hotel review framing and the "law of small numbers". 501-511.Full Text via DOI: 10.1002/cb.1879 Web of Science: 000571770800001
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2019From sci-fi to sci-fact: the state of robotics and AI in the hospitality industry. 624-650.Full Text via DOI: 10.1108/JHTT-07-2018-0066 Web of Science: 000497594800008
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Contact
full name
- Lisa Cain
Identifiers
ORCID iD
- https://orcid.org/0000-0002-4053-1549 (confirmed)
visualizations
publication subject areas
Citation index-derived subject areas the researcher has published in