Understanding online customers' ties to merchants: the moderating influence of trust on the relationship between switching costs and e-loyalty Article

Carter, Michelle, Wright, Ryan, Thatcher, Jason Bennett et al. (2014). Understanding online customers' ties to merchants: the moderating influence of trust on the relationship between switching costs and e-loyalty . EUROPEAN JOURNAL OF INFORMATION SYSTEMS, 23(2), 185-204. 10.1057/ejis.2012.55



cited authors

  • Carter, Michelle; Wright, Ryan; Thatcher, Jason Bennett; Klein, Richard

fiu authors

publication date

  • 2014

Digital Object Identifier (DOI)

start page

  • 185

end page

  • 204

volume

  • 23

issue

  • 2

research area