Perceptions of customer service, information privacy, and product quality from semiotic design features in an online Web store Article

Resnick, ML, Montania, R. (2003). Perceptions of customer service, information privacy, and product quality from semiotic design features in an online Web store . INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION, 16(2), 10.1207/S15327590IJHC1602_05



cited authors

  • Resnick, ML; Montania, R

publication date

  • 2003

webpage

published in

category

Digital Object Identifier (DOI)

volume

  • 16

issue

  • 2

research area