Drivers of Customers’ Reactions to Service Failures: The Israeli Experience Article

Shoham, Aviv, Gavish, Yossi, Segev, Sigal. (2012). Drivers of Customers’ Reactions to Service Failures: The Israeli Experience . 4(1), 10.5539/ijps.v4n1p76

cited authors

  • Shoham, Aviv; Gavish, Yossi; Segev, Sigal

fiu authors

publication date

  • February 29, 2012

Digital Object Identifier (DOI)

volume

  • 4

issue

  • 1