Emotional labor, gender and public administration Book Chapter

Ganapati, NE, Remington, CL, Newman, MA. (2022). Emotional labor, gender and public administration . 68-84.

cited authors

  • Ganapati, NE; Remington, CL; Newman, MA

abstract

  • This chapter provides a critical overview of emotional labor review literature in public administration from a gendered perspective. It suggests that despite unique emotive expression expectations from women employees, the findings on the effect of gender on different aspects of emotional labor are mixed in the survey-based literature. It invites researchers to conduct studies that focus on: (1) gender’s intersectionality with race, ethnicity, class and sexuality in the context of emotional labor; (2) how the negative consequences of emotional labor on women and men employees could be prevented and mitigated against; and, (3) how public sector leaders’ emotive skills affect their followers. Methodologically, researchers also need to recognize the limitations of using gender as a control variable and of surveys in capturing the complexity of women’s lived experiences and the research context. They can also tap more into the observation method that can capture both verbal and non-verbal data to explore the more nuanced aspects of emotional labor.

publication date

  • January 1, 2022

International Standard Book Number (ISBN) 13

  • 9781789904727

start page

  • 68

end page

  • 84