Open affect-responsive systems: Toward personalized AI to beat back the waves of technostress

cited authors

  • Agogo, D; Kruse, LC

fiu authors

abstract

  • We review existing system-based solutions to the growing problem of technostress. Based on an analysis of 102 digital applications for stress management, we find several significant limitations in the approaches of these tools and sparse evidence of their effectiveness in dealing with technostress. Thereafter, we propose a blueprint for an autonomous software agent that not only addresses the root of technostress by building user resilience towards technostress, but also generates contextually rich information that system creators and organizations can act upon to be more responsive to the experiences of individual users. The operation of the OARS (Open Affect Responsive Systems) is described with a user story.

publication date

  • January 1, 2019

volume

  • 2448