An Empirical Study of the Effect of Customer Participation on Service Quality Article

Wang, Miao, Wang, Jiaxin, Zhao, Jinlin. (2007). An Empirical Study of the Effect of Customer Participation on Service Quality . 8(1), 49-73. 10.1300/J162v08n01_03



keywords

  • China
  • Customer participation
  • Hospitality, Leisure, Sport & Tourism
  • Social Sciences
  • Social Sciences - Other Topics
  • hotel
  • service quality

Digital Object Identifier (DOI)

start page

  • 49

end page

  • 73

volume

  • 8

issue

  • 1